TripMegaMart Consumer Complaints
TripMegaMart is an IT company that is known for its excellent customer service and high-quality travel websites provided to travel agents and travel start ups. According to client reviews and customer feedback, the company consistently receives high marks for its attention to detail and willingness to go above and beyond to meet the needs of its customers.
In addition to TripMegaMart’s strong reputation for delivering exceptional service, TripMegaMart also has a history of transparency and credibility. TripMegaMart openly solicits consumer complaints and works diligently to resolve any problems that may arise. This commitment to addressing and resolving issues has helped to solidify TripMegaMart's position as a legitimate and trustworthy brand.
Many customers have shared their positive experiences with TripMegaMart through testimonials and five star ratings, further highlighting the company's commitment to excellence. Overall, the consistent flow of positive customer opinions and feedback is a clear indication of TripMegaMart's dedication to meeting the needs of its clients and building strong, lasting relationships.
No one likes dealing with customers complaints. But it happens sometime. Customers of all kinds are bound to share a complaint with our business one day, so why not be prepared for how to deal with it from very first day gracefully and successfully as possible?
Below, our 15 steps we deal with customer complaints –
# 1: Thank the customer for complaining
A customer complaint is a gift. We consider ourself lucky that the our customer is prepared to give up their time to let you know they have a problem, instead of just walking away.
#2: Get the facts first.
Letting the customer give you all the information helps you fully understand the situation vis-à-vis problem they are facing and, if they are emotional, will give them time to calm down.
#3 : Learn from every complaint.
Doing something, better to say everything!
Fixing the process; instructing our executives responsible for the problem; eliminating the fault.
#4: Minimise reasons for complaints.
We have a culture of continuous improvement.
Checking customer satisfaction regularly.
Communicating regularly to our all customers
Checking the quality with functionalities of the websites & Apps developed and delivered by us.
#5: Put yourself in your customer's shoes.
We always think empathetically with the customer and exploring the ways to find a good solution more quickly and fastly.
#6: Adjust Our Mindset
Once we're aware that one of our clients is unhappy on some points whether it is our mistake or not then our first priority is to put our all emotions and feelings aside.
All that matters is that you realize that our customer is upset and that it's our prime duty to solve the problem.
We listen calmly to what they are saying, then just as calmly replying to them and reacting to them with some successful golden tips in mind.
#7: Avoiding Challenging Customer Complaint
It's easy and - quite frankly and natural to want to tell a customer they are wrong in what they are saying – honestly, we never do it at any stage in any case.
Instead of challenging their complaint, listening to what they are saying. And do as possible and feasible within the company policies to satisfy the customer if not delight them.
#8: Thanking Our Customer
At TripMegaMart smile and pretend to care, genuinely, honestly - let them know that we are very thankful they are sharing with us their complaint or concern.
This opens up the opportunity for us to further improve our quality for them, while frankly giving them the understanding that we want to actually hear what they have to say and subsequently further what they want to have.
#9: Acknowledging What They Say
Are they upset that something not functioning properly for what they are to meant to be. Or possibly a product or service they purchased isn't what they had in mind earlier?
Maybe - but hopefully not - they are upset about a specific functionality they encountered while working with their own business.
Whatever the "real reason" it is they are complaining, we acknowledging it and ensuring we heard what they said and what they meant to be.
#10: Offer Support
Support has a variety of shapes in different sizes.
Support should not be black and white only, though.
If we really listened to what they had in their mind, we suggest them a handful of ways to support them - or even better way to support them.
#11: Being Flexible
If there is no resolution available to make our valued customers happy at the time or at least, content, then we consider other ways also thru which we can help them to satisfy better.
B2B marketing in travel economies is always a great way to help each other out by acting with creativity and being flexible is key.
#12: Making Sure Our Customers Hear What We Are Saying
After offering a resolution or identifying what we can - or cannot do - to accommodate any requests they may have or simply respond to the complaint they stated, ask the customer if they have understood what you said.
Very simply, after all, has been discussed, asking our customers if they have understood how we can help them or for that matter, how we are unable to do anything else to accommodate them.
#13: Offering an Apology - With Gratitude Attached
The thing about saying "I'm sorry" is a lot of things.
Our goal is to genuinely want to finish our conversation with a sincere apology and yet appreciating our customer.
For many of our customers, this sincere effort goes a long way. And for the customers who are still not satisfied, it leaves more opportunity for us to impress them gracefully with success.
#14: Following Up
After we've said we're sorry, showed our appreciation and overall gave them the support they were hopefully looking for, consider how else we can help.
One way to do this is to have senior management follow up with these customer complainants 48 hours after they have expressed their complaints.
#15: Moving On
When all is said and done, we’re dwelling on customer complaints in order to move on and forward with our next tasks in hand.
Most companies are saying every now and again since very simply, one can't please everyone every time, but we differ this myth.
